We are here to help you! Our typical customer service hours are Monday-Friday, 8:30am – 5pm. See below for the different departments you can reach out to depending on what you need:
Click here for a complete listing of all of our Branch Locations!
If your Debit Card has been lost or stolen:
If your VISA Gift Card has been lost or stolen call 1-866-255-9831
If your NBC Credit Card has been lost or stolen call 1-800-545-7899
To activate your new card or change your PIN call 1-800-992-3808
Reset your Online Banking Account
Normal business hours
518-731-6161
After Hours:
Monday-Friday from 5:00 pm - 8:00 am,
Saturday-Sunday 24 hours
1-866-563-5312
Loan Operations:
All other inquiries:
Contact your local branch here.
General Questions:
Online Banking:
Loan Inquiry:
Career Opportunities:
Donation Requests:
Please note: DO NOT transmit any confidential material via any of the email addresses listed on this website. If you are sending us any personal or account information please do so through our secure email function within Online Banking.
Please do not include account numbers, social security numbers or other confidential information in your correspondence.
Enjoy the convenience and flexibility of managing your finances from wherever you are!
Take control of your finances through Overdraft Protection!
Did you know you can get your car or truck loan from your local bank!? What about your RV, four-wheeler, or snow mobile!? Learn more here!
Make your Dream home a Reality with a Personal Mortgage from NBC!
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