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Main Office: (518) 731-6161

Feel free to contact us with any questions you may have!

We are here to help you! Our normal business hours are Monday - Friday, 8:30am - 5:00pm and excludes federal holidays.

Click here for a complete listing of all of our Branch Locations!

Lost/Stolen Card

If your Visa Debit Card has been lost or stolen, contact us immediately via phone or by downloading the CardValet® App and following the instructions.1

Contact Us:

During Normal Business Hours
Monday – Friday, 8:30am – 5:00pm
(Excludes federal holidays)
After Normal Business Hours
(518) 731-6161 (800)-472-3272

If your Mastercard Gift Card has been lost or stolen call (800) 637-8372
If your NBC Credit Card has been lost or stolen call (800) 545 - 7899

To activate your new Visa Debit Card or change your PIN call (800) 992 – 3808

1 Standard messaging, Internet and data rates may apply

Phone

General Inquiries:

  • (518) 731-6161
  • If outside the (518) calling area: (888) 731 - 6161

Online Banking Department:

  • Normal Business Hours:
    Monday - Friday, 8:30am - 5:00pm
    (Excludes federal holidays)
    (518) 731 - 2652

  • After Normal Business Hours:
    (866) 563 - 5312

Loan Operations:

  • (518) 731-6180

Contact your local branch here.

Email

General Questions:

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Please note: DO NOT transmit any confidential material via any of the email addresses listed on this website. If you are sending us any personal or account information please do so through our secure email function within Online Banking.

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