Feel free to contact us with any questions you may have!
We are here to help you! Our typical customer service hours are Monday-Friday, 8:30am – 5pm. See below for the different departments you can reach out to depending on what you need:
Click here for a complete listing of all of our Branch Locations!
Lost/Stolen Debit Card
If your Debit Card has been lost or stolen:
- Monday – Friday, 8:30am- 5:00pm
Call our Main Office at
- After normal business hours
If your VISA Gift Card has been lost or stolen call 1-866-255-9831
If your NBC Credit Card has been lost or stolen call 1-800-545-7899
To activate your new card or change your PIN call 1-800-992-3808
Reset your Online Banking Account
Normal business hours
Monday-Friday from 5:00 pm - 8:00 am,
Saturday-Sunday 24 hours
All other inquiries:
- (518) 731-6161
- If outside the (518) calling area: 1-888-731-6161
Contact your local branch here.
Please note: DO NOT transmit any confidential material via any of the email addresses listed on this website. If you are sending us any personal or account information please do so through our secure email function within Online Banking.
Send us a message
Please do not include account numbers, social security numbers or other confidential information in your correspondence.
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